Susan Brudny
1/5
Absolutely appalling customer service! ?. Yesterday I came to this business as it was near where I had been running an errand and Siri suggested it. I spent about a half hour choosing several perennials, then moved on to the annuals. Then looking for lemon thyme, I noticed there was only French thyme. I asked an employee and he went and got the older woman (manager?) who came out and told me where it had been & must be sold out. I also asked if they had a restroom and she said no and began giving me directions back to Hopmeadow, as if I was unfamiliar with the area, which I’m not. I then said “oh yeah 10/202?” And she said no Hopmeadow. I said yeah 10 & 202 is Hopmeadow….” She then informed me she could check me out where I was, although I would have to go in to pay. I noticed signs posted “no carts in store” which I thought was odd since it is a nursery.. then she told me to leave my cart where it was which would require me backtracking as my car was about 50 ft away in the opposite direction. I told her that and informed her I had a disability re: my right leg and wasn’t wearing my brace due to wearing sandals, so I would walk and leave my cart closer to the building. Her curt reply: “if that’s what you want to do.” Went inside to pay and told her the place was lovely and I only found it because of Siri, complimenting their space, even though I thought she was rather unaccommodating (but did not vocalize that). My foot disability is due to a brain surgery to remove a meningioma 13 years ago and another one had been found 1-1/2 years ago too dangerous to operate, so I had radiation a year ago. (Location of tumors has caused weakness in arms and legs). Although I didn’t feel the need to give the nursery the particulars of my medical condition, I’m doing it now to make the situation crystal-clear right now.
After paying, I went outside to pull the cart to my car which was challenging but I am still able to do things and don’t ask for help unless necessary. I noticed a blonde ponytailed employee watering the plants out front eyeing me dragging the cart to my car. When I got to my car to unload my plants, I asked her if they had any trays so the plants wouldn’t tip over in my Outback. She rudely replied, “they’re under the stands. You’ll have to look around.” No offer to help find them… so I ignored that and found two trays on TOP of the stands, put my plants in them in the car and proceeded to bring the cart back to the one little area where the carts were. Since it was very hot out and due to my condition I was starting to fade (and there were no other customers other than one on a bicycle), I maneuvered the heavy cart into a parking space at a slight angle.
The aforementioned blonde woman yelled out “can you not leave it at that angle and try to at least line it up closer” So condescending! At this point, I had had it. I said “you know you have all been pretty rude to me first I can’t use the restroom and now the way you’re talking to me.” Her reply: “just leave it there since it’s CLEARLY too much of a strain for you!” . REALLY!!! Might I add I am almost 67 years old but otherwise in decent shape but yes a senior citizen.
And now I had REALLY had it!! I told her I had recently had radiation for a brain tumor which has seriously complicated my strength. Her reply as she actually waved her hand dismissively at me was “yeah yeah yeah”, as if I way lying! She was actually SCOFFING me !!?! I then told her there a thousand nurseries around and I’ll never come back! The final straw was that. Maybe in 20-30 years, she’ll find herself in the same position. Then I blew and really let her have it! Ironically, when I went to seek out a restroom at Popovers, a lovely young teenage woman rushed ahead of me and said “please let me get the door for you!” What a contrast in human behavior! Shame on you Warner Nurseries. I’ve already told several gardener friends, one of which told me he never goes there. Maybe that is why the parking lot was empty.