Victor's Landscaping Inc. - Peoria, Arizona

G

My senior citizen parents have trusted Victors for years to complete their landscaping and for the last year+ their service has consistently gone down hill. Each time this is brought to their attention, their response is “we will make it up next time”. For over $200+ a month service, one should expect a higher quality and care, not excuses. My parents reached out numerous times and their solution was to void their working relationship. I watched the tole this took on my parents for months. I’m writing this for them and posting photos taken *the day of* their over $200 service to trim and clean up their yard last month. Do better Victors.

Brian Carlisle

Mediocre service at best. We had many mature palms and plants at our locations that were thriving for the past few years. When Victor's took over, they turned the water down so the plants would barely grow so they didn't have to trim them as much. They turned the water down so low we lost many trees and palms. They refused to replace them at their cost even though it was a direct result of underwatering and their crews adjust our sprinkler timers.

Further, they often would cancel service for various reasons and reschedule for 1-2 weeks later. Then they would reset their bi-weekly schedule. So we are paying for 26 services per year, but when they push their services, we actually only end up getting 22-24 services per year. We never recieved a refund for the canceled services.

eddie lewis

I have known Victor for many years when he first worked under the supervision of my son when he was in charge of a large apartment complex and currently does our lawn and has been doing it for many years. He does it all, anything that is wrong with the sprinkler, etc. He always does a great job. He is always pleasant and easy to talk to and his sons who work with him are always wonderful and work well with their father and is so pleasant and wonderful to talk to as well. They also doing my son's lawn twice a week.
I am happy to write this review for Victor because he is truly a hard working and pleasant person and will do a good job for you as well.

Eddie Streeter

I have worked with Victor's Landscaping for the past five (5) years. All interactions with Drew (Ops. Mgr.) have been outstanding as he is pleasant, professional, and knowledgeable. Many of our services have been performed by Jason (Service Technician), whom I would consider the ideal employee. He is courteous, does excellent work, explains things to the customer, and completes his work leaving no negative signs that any work has ever been performed. He is a fantastic human being! I am proud to have known and worked with these individuals!

Brenda Dixon

I am a new customer and getting used being on a billing method for landscaping. I was late and all these fees and threats for collections for 25 bucks. I reached out and they wont say who they are but the AR email RUDE RUDE RUDE, I paid the 25 and said you lost a customer and they don't care and was RUDE RUDE RUDE again. I wish I knew the name as I have never had such back customer service for 25 bucks. Nickel and time ya will all the fees. gas fee, dump fee etc etc.

Sajesh Enampurath

I recently had my backyard landscaping done with Victors. My requirement was a low cost but yet a neat one to cover the dirt as this was a new build. Ana the project manager was great to work with. She helped schedule the whole work the way I wanted and completed the work at earliest possible time frame within the original estimated cost.

Michael Glenn

Constantly late. Completely skipped one service and told us they would come a week later. We said "not good enough, you need to be here sooner" to which they agreed. Then they ghosted us until a week later and came when they wanted anyway. Then, one of their "landscapers" sheered off the whole front of a bush on the front of our house. As a remedy for skipping a scheduled and agreed upon time of service, telling US when THEY would reschedule, agreeing to come sooner and then coming when they felt like it anyway, then ultimately destroying a bush and ruining our pictures to list our house which we were having taken after the landscaping service, they offered 35 bucks. Whole service should've been comped. Also, not only do they charge a fee for the landscaping but they throw in extra fees for gas and other things. Just make it a flat fee! Avoid like the plague.

Tom DeYoung

Everyone I spoke with in the office was fantastic. However the work that the crew did was haphazard, rushed and incomplete, despite my instruction to take as much time as needed. Additionally, the crew left without saying anything. So I didn't even have an opportunity to ask them to fix it. Pretty disappointing.

Your staff did offer to have the crew return, which I appreciate. However that was a week and a half after I hosted an event in my home, for which I wanted my yard cleaned up to begin with.