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1/5
Ruben’s Landscaping had a complete lack of professionalism, honesty, integrity, and quality of Service throughout my ENTIRE experience with them. I was looking for a landscaper to clean up my front and backyard. Mind you it’s a desert landscape With very minimal maintenance needed. Small amount of leaves and branches / trash to be picked up.
I had to reschedule my in person free quote two different times due to them missing the initial appointment without any communication of Not being able to make the appointment. Once I am finally in person able to go over the job that is needed to be done with Rueben we agree on work and a price. Once the day comes for the landscaping, the crew was on site for maybe a total of 45 minutes. most of their times were spent in the front yard, even though by far most of the work was needed in the backyard. Once Rueben is on site doing the job, he asked for a higher amount than what was initially agreed on when we went over the quote in person (For no specific reason communicated at the time). Once he was told no, that’s not the price we agreed on he goes back to work without any issues but the entire demeanor changed. Didn’t stop him from asking for payment even though the job was not fully done yet, through zelle. Later over the phone, they try to tell me it was an extra $50 due to a dumping fee, that’s why he was raising the quote, even though their trash was basically full when they arrived And disposal as part of the job on the quote we discussed. I sent the payment through with good-faith thinking they would complete the job still and sure enough within 5-10 minutes of me sending payment the crew was packing up and heading out. The crew was onsite for less than an hour in total between the front and backyard!!
As for the quality, In the backyard, there were still leaves and debris everywhere. They didn’t even leaf blow back there on the left side at all and what they did blow together, they did not pick up, gather or throw away. They essentially moved dirt around on top of other dirt. All of the trash was still on the floor. I had to take videos and photos of after they left immediately to send back to them. I had to literally physically clean up myself after the landscapers had left. I had to take before and after videos because I did the work in 25 minutes what a crew of 5+ men couldn’t have done in their entire time there. Nothing was tidied up, picked up, cleaned up. The job discussed in person was not what we got by any standards. Photos attached are small snips of what the team determined was a “job well done”. After a call between myself and Ruben’s team, They did arrange for them to come back to “finish the job” (That they should’ve finished initially) but they refused to take out any of the trash without the extra fee - this extra fee also did NOT include the yard work that They had agreed to do initially on our walk-through on the original quote (which was literally scooping up 3-4 trash bags of old mulch up to be disposed). I have gotten to deal with a lot of landscaping companies and never in my life, and I had to work on the yard immediately after the paid crew worked on it.
I have been vocal with the company about my dissatisfaction prior to writing this review. I can’t stress enough, try any landscapers except these guys I promise it’s not worth it whatsoever.
