Capital Services - Ottawa, Ontario

Rachel Xu

Very disappointed with booking this Snowbird snow removal service. While I understand it’s the lowest priority package, the descriptions on their website were not aligned and caused significant misunderstanding. The phrase “After Standard & Supreme” wasn’t clearly presented initially—or at least the contract page should clearly highlight this in bold.

Once you’re in this situation, your only option is to pay more to upgrade, as you don't wanna waste your $400 that was paid already. Had I known that the Snowbird package was intended for properties without residents (as their representative later explained), I would have chosen a different provider.

For those considering Snowbird, here’s what you should expect: your driveway will likely be cleared about 13 hours after a storm (10-15cm) ends. Be prepared for significant delays and ensure the package aligns with your needs before committing.

Brad Scott

We have been very pleased with Capital’s snow removal and their summer fertilization services.

I just watched their staff apply granular fertilizer, hand pull weeds and blow the fertilizer overspray off the walkways and was impressed with their thoroughness. On some visits they also apply a liquid weed spray which is effective on broad leafed weeds.

Their winter snow blowing service is equally well done and timely. We even received a credit for last winter due to less snow.

It’s always been easy to reach someone at the office by phone or email and their customer service is first rate.

A number of years ago we had them do a patio/front walkway for us and were very impressed. Also nice that we did not have to pay anything until the work was done.

Combining summer and winter services and pre-paying provides good value and we have been doing that for 4-5 years now.

Derek Li

I was with Capital snow remove for few years. I used to be happy. But this year, I am very disappointed. They missed my house and I called and also used online dispatch. After 15 hr, the snow are still not cleared. The last email I got from them was: Our record shows we had been to your place .... but please!....see the photo

Marc-Andre Heroux

Based on my experience, I found their snow removal service to be poor and expensive. They damaged my asphalt with their equipment, leaving a deep line, and refused to take responsibility. Despite being a long-time customer, they offered a flimsy excuse, blaming a stone. I had to pay for the repairs myself, and the damage is still visible. I do not recommend their services.

Louis 142000

DO NOT USE THIS COMPANY. THEY NEVER RESPOND AND DO NOT KEEP THEIR WORD, THEIR STAFF DO NOT CARE. YOU'VE BEEN WARNED

(Summary)
So here I am with a damaged and all messed up hedge that was I manicuring to make it look half decent, and they destroyed it. Then I was nice enough and just asked for them to try and fix it. But they never did anything. I gave them more than enough time to make it right, (4 months) and they never did.

One of my neighbours used this company, This dumb tractor operator decided to push ALL his snow into my hedge. NOT on the outside, no. In my hedge and over the hedge... I had to come out and explain to him that you can't do that. His manager or Forman should have come by and showed him where to put his snow, not let his incompetent driver just figure it out. Common sense. If you see the hole hedge start falling apart, maybe stop and re-consider. Don't just continue.

So after explaining this to the driver, they continued to blow their snow there. i had to keep coming out, but considering I work 11–13 hours per day, I'm not always there, or I'm sleeping. He kept blowing his snow INTO my yard now, and onto my glass table and chairs. The driver was an Indian fellow and did not understand what he was doing wrong (use his description to know who to stay away from)

Having worked in this industry for many years, I know that a good company makes their rounds and checks out the work that their workers do. Clearly they don't. They just assume everything is ok. If they had competent management, they would have seen the damage that this guy was doing and took care of it. But no

So in the spring I contacted this company, and they told me to go on their website and file a report, so I did. It said they would contact me in the next two week. IT LITERARY TOOK THEM EXACTLY TWO WEEKS. After speaking to someone, it took another two weeks for someone to show up. They said that they would clean up the mess and plant some new trees. They said that they could come by in the next month. That was back in June...

No call no show no follow up no nothing.

So here I am with a damaged and all messed up hedge that was manicuring to make it look half decent, and they destroyed it. Then I was nice enough and just asked for them to try and fix it. But they never did anything. I gave them more than enough time to make it right, and they never did. I guess I'm the idiot for expecting their management to be on top of thing. If they couldn't do it then, then they surely couldn't do it now

One of the excuses they used was last winter was hard. We only had one snow falls with over 30cm. The rest was mostly small one. And a hadn't full of 20cm event. Nothing bad at all. This was on the more relaxed winters we had in a long time. I can only imagine what they would do with a winter in 2008-2009

I've already told a group of business owners and homeowners to stay away from them. They don't deserve more business if they can't take care of what they already have, or had.

Update:
They tried contacting me, i literally want nothing to do with them. They’ve already wasted enough of my time and i do not trust their work or judgment.

Sue is the one who tried calling me.

She went on trying to guilt trip me about my very honest review. Saying it makes me look dumb that I call someone who made a dumb mistake and kept doing the same mistake. Shes offended from me calling someone by their nationality and explaining they couldn’t understand me… imagine being offended for someone else when they are probably very proud of being from that culture and also understand that most people will have a hard time understanding their accent. Everyone is offended now a days, what a joke. If someone called you canadien, would you be offended?

She tried blaming other companies, everyone else was placing their snow in the desensitized area.

She then went on saying I SHOULD HAVE CONTACTED THEM. When i gave them 4 months to fix something. And never got a call back

Praveen Arora

We have fertilizer and weeds control service contract with Capital Lawn Care in Kanata starting this spring. Weeds on the lawn are worse than when we signed the contract. We have spoken to the person who come and apply the weed control application and he mentioned that it will get better by the fall.
We called the office regarding it and a supervisor came to discuss our concerns. Instead of offering a solution, he recommended not to take any specific actions now but to wait until next year in spring to control it.
With my own experience and talking with my friends, we think that this is a stupid idea, as weeds will grow more in the fall and early spring and it will be more problematic next year.
We were surprised by the supervisor’s idea not control it now and wait till next year. In that case, it shouldn’t be like this now.

L O’Neil

The snow blowing service provided by Capital Services over the many years we have been with them has been great! The drivers ensure that the driveway is completely cleared in a timely manner and the office staff ensure that updates and schedules are provided well in advance of and during snow events. Each year they seem to add a new feature to enhance their service such as newer, quieter tractors and improved online communication. We will certainly continue using their service.

Hooman Bidgoli

An update, they came and changed the cracked pavers for free. And I did not have to chase them or remind them to do the job.

Switched from Kodiak to Capital Services last year, because the owner dropped by my office once and sold me on the switch, I think the gentleman's name is Dimitri if I recall correctly. My entire driveway is interlock.
1. They service the driveway on time, no complains there.
2. I always thought they drop the blower to hard on the driveway and with kodiak blowers I always saw 1X2 wood at bottom of the blower where it contacts the driveway, with Capital I did not see this, it was metal. Again I don't know the business so can't comment one way or another.
3. Mid March when the snow was gone I noticed a lot of scratches on the driveway and 6-7 crushed stones. So I emailed some pictures and filed a report.
4. called back again after 6-7 weeks of no contact from the company to see where we stand. They mentioned since my paver is a bit textured they won't cover the damage and it is in the contract. ok.
5. when I asked what about the 6-7 crushed and cracked pavers the lady that was answering said they will not do anything about those either.
6. She also mentioned I did not submit any pictures of crushed or cracked stones which I did and it is attached below.

SO here is my view, if you the company knows they have issues with textured pavers why do they take the job to start with? do they think that a customer that has spend 30k$+ on his/her driveway just doesn't care if it gets ruined? Taking money is easy but as a company if you know the end result is not satisfactory don't take the job!

How is having a texture on a paver related with crushed or crack damages on the pavers? shouldn't the cracked pavers be fixed by the company?

Also another feedback as a customer with extensive damage on the driveway, when I called them and mentioned that there are cracked pavers the lady on the other end kept going on that there is no cracked paver on my driveway 🙂 apparently she knows my driveway better then I do, when I tried to interrupt her to say there are cracked pavers she continued that I am rude for interrupting her and she will hang-up now 😀 I remember you were all smiles when I interrupted you because you were taking my credit card number down incorrectly, that interruption is not rude of course!