Augusta Lawn Care of Tracy - Tracy, California

Manmeet Kals Kaur

There were red flags from the get go which we missed . First initial appointment was scheduled for a Tuesday at 1:00pm, their service member called at 11:00am and said I’m in the area, 5 minutes away, can I come now. We agreed, he did his walk, gave us an estimate, after some careful review of the job both parties came up with a said amount. However there was discrepancy in the amounts discussed during estimation to what was received in email. On top of it, amount sent in email was automatically accepted by their team . When called to check, their response was you must have verbally agreed so we went ahead and automatically accepted it on your behalf. Had to make couple calls to get the amount rectified. When scheduling the appointment, no time was mentioned except for “morning”. We were left wondering their time of arrival. They showed up at 7:00am, working hours are usually 9:00am onwards. My toddler was asleep and he is sensitive to loud machinery noises. We usually have to schedule things around his nap times ensuring he does not wake up startled and have to prep him accordingly.

During the estimation process, Sal mentioned initial clean up will be completed by him. There was another young man present and working. Sal was no where to be seen. Therefore, I had to repeat what was discussed initially to the person at job sight. The young man, said I have video, I will reference. Came back to me asking “where the
Stakes need to go”? . At this point I’m not even sure what was recorded in the video.

We have no access to the video to ensure everything that was discussed is in it.

There was one dead plant that was needed to be pulled out, Sal on the day of estimate, tried pulling and said I will pull it out on the day of initial clean up. When I asked the young man, he said there is nothing like that in the video? Excuse me Now I’m really scared and worried of what will they do to my yard.

I called the office to get connected with the supervisor, told them about the ordeal. Instead of their supervisor calling me. The female admin staff took the liberty to call my husband ( at work) saying that I am being rude to their staff. I called back, a male team member picked up ( Jerry) and noted the situation.

After that, the female admin staff takes the liberty to send rude messages to my husband?! SO PROFFESSIONAL of them. Instead of rectifying matters, they pulled out the guy who was working and left everything in a mess.

They stopped taking my calls. Had to call from a different number to get my card removed. I just hope I don’t get charged for the service they did not deliver.

Rolesh Singh

Completely got scammed today on the initial service. Glad I was home to witness the 5 min service for my front and backyard. The guy worked on only 10% of it and somehow managed to send pics of the yard to his office. God knows whose yard it was. I won't post my security pics but please be aware hiring them for what they call Lawn Care. Give smaller businesses a chance instead.

Michael L

These guys cut corners, DO NOT USE THEM. The first AND second service they completely missed the west side of my house, filled with weeds. Fired them after the third service. Fast forward 2 months and I receive this text message from them:
"Hi Michael, this is Allison with Augusta we have not received payment if we do not receive payment by the end of business day tomorrow we will be submitting this to collections and filing a mechanics lien on the property. Please call the office immediately to remit payment. Thanks so much!" So they want 100% payment for doing 75% of the work. Stay far away.

Neal Growcock

I contacted this service for a estimate for lawn cleanup several weeks ago. Sal responded. He gave me a estimate for spraying the weeds to prep. Said estimate would be sent by email. It wasn't. It was sent by text. I replied to the text, said to cancel, we'd do it ourselves. Today, a worker arrived and sprayed while I was asleep. I tried calling the number 4 times, got a recorded music answer each time. I do not intend to pay this, and they are making it very difficult to get in touch with them all of a sudden. Not happy at all.

Update: Alison contacted me, and we had a decent conversation. She and I could both see how this confusion could have happened and we settled this in amicable fashion.

Omar Rivera

Omar did a great job and was very professional his attention to detail is one of the best he stands out from all the workers by far

X

They did a great job for a good price. I have a large half acre property and the weeds got up to 3-4ft and Isaiah banged it out. Props to Sal as well for bidding and scheduling job so fast...

Lacey Fonseca

Augusta has been reliable for my lawn service and do a very nice job. They are responsive and have a solid online system to manage invoices, payments, etc. I've been very happy with Augusta and would recommend.

Gary Dei Rossi

Forest and David were great--they were tenacious, knowledgeable, and very thorough.