Buy Palm Trees By Trent - Jacksonville, Florida

MICHAEL G.

My vehicle had a blowout in front of this business and I ended up having to leave it there over the weekend because my Motor Club was closed on the weekend? Anyway, they didn't have me towed. They were pretty cool about it. One of them gave me water and a popsicle while I was trying to sort things out. Thanks again guys, I promise to come see you when I complete construction next year 💯

Logan H.

I recently hired palm trees by trent for a project, and I couldn't be more pleased with their work. The team was incredibly professional, arriving on time and maintaining a high level of courtesy throughout the entire process. The quality of their work is outstanding; they transformed my yard into a beautiful, well-maintained space that exceeded my expectations. I highly recommend palm trees by trent for anyone looking for top-notch landscaping services.

Katrina S.

Fantastic customer service. Relocated a huge palm tree and 2 ligustrums before my pool was built. I wouldn’t hesitate to use them again.

adam K.

We bought over $7000 worth of palm trees from Palm Trees By Trent in December. Over 10% of the trees were dead. They flat out lied and said they would replace them. It has been 8 months and still no replacements, all of the while telling us they would. To make matters worse they finally told us it would cost $1400 to replace the four dead trees. All of this after being a customer for 20 years previously spending over $12,000 on their trees. Do yourself a favor do not bother calling them, they will rip you off like they did us. You would have thought they would have appreciated all of our business and referrals. Buyer Beware!!

Carol K.

My elderly mother purchased three palm trees from Trent. Two are doing well but one of them died. When she asked him to please replace the dead one, he brought out a sick palm tree that died and she was charged her for it too! So she is out almost $500 for two dead palm trees. This is not fair! We have attempted to reach out to him several times, but he is not answering our phone calls and will not deliver a healthy palm tree. Buyer beware!

Mark S.

I called about getting him trees installed in my yard. I talked to Scott on the phone he was very helpful. I sent him pictures of my yard and had some ideas about things I wanted to do. He came out to my house to look at the job and help me come up with a design that works best for what I wanted. They came out and installed my trees in my backyard. I was very impressed that they laid plywood on my grass and didn't damage it. They did a very professional job I would definitely use them again. I've already referred them to some of my friends.

Omar A.

I attempted to utilize their services , and I called several times over the course of a week to make inquiries about having trees moved and was never responded to.

That isn't necessarily a reflection of their service quality. But I would suggest working on it as we had 29 Palm Trees to move and a tight timeline to do so

Cathy H.

I called Palms by Trent because I was interested in planting palms on my property. Scott was nice on the phone and helped me come up with a plan based on a pic of my home. He then came out to my home to confirm landscape ideas and followed up with a price and I accepted . Scott then told me they would do the job the following Thurs, but call me the night before to confirm. I was billed ahead $1650. I never got a call Wed, so Thursday am I called Scott to inquire why I had not heard anything. Scott gave all kinds of excuses, then said how about Monday? All though red flags were up I decided to give them another chance. However, that date was the freezing cold snap and I became concerned that this would stress out my plants, so I reached out to Scott to ask about the weather and he did not respond. At this point, I decided that I should not allow this company to do my landscape job, so I texted Scott that I wish to cancel that Sunday, the day before the job. He then called me and was argumentative, so much so that I had made up my mind that I had made the best decision to not use them. The next day I got a call from Trent, the owner of company. He almost talked me into continuing the job, but I held strong and said no. It has been several weeks and still I have not been refunded. Now I must file a billing dispute with my credit card company and leave this negative review. This company claims to have been in business for 30 years! There is only 3 reviews of them 2 of which are negative. Check out a real company like Palms by Jax before considering this company.