DG Ace Hardware - Sarasota, Florida

Marilyn K.

A kind older gentleman, around my age, assisted me. I explained that I was working on some plumbing and couldn't locate the necessary part. He searched, but they were out of stock. He then recalled another part of the store that had a pack with several sizes. It was exactly what I needed. I now have some extras, which I'll likely use someday.

Ed J.

A great place to shop with a knowledgeable and helpful staff!

I rarely fail to find what I need there at a reasonable price. I was working on a home project yesterday and decided to try there first. I walked out with all three items I was looking for in less time than it would have taken me to just find a parking space at one of their "big-box" competitors.

Thank you 🙂

Phil ?. G. P. G.

I’ve always heard "Ace is the place with the helpful hardware folks," but that definitely wasn’t my experience today. I called Ace Hardware to check if they had a specific product I needed after visiting several other stores. A woman named Jessica answered the phone with a polite, “How may I help you?” so I explained what I was looking for. She asked someone else and confirmed they had the item, but when I inquired about a specific size, she seemed annoyed and said, "I'd have to go and look." I thanked her and waited patiently while she put me on hold.

After 12 minutes on hold, the system routed me back to Jessica, who answered as if it were a brand-new call. I reminded her that she was supposed to be checking the size for me, and she responded, “Yeah, we’re very busy. I’ll have to put you on hold again.” Frustrated, I told her not to bother—I could have already driven there in the time I’d been waiting. Her response? A simple, “Okay.”

The level of indifference and lack of customer service was shocking. If Jessica's role is cashiering, that’s fine, but she should not be handling customer inquiries over the phone. Her attitude and unhelpfulness were completely out of line with what I’ve come to expect from Ace.

Armando F.

Awesome manager Justin he took care of me with an exchange a different one didn’t bother even try to have an exchange on the item. Justin the manager told me he’ll take care of and didn’t hesitate to help me out. Dude deserve a better pay grade. 🫡🫡

Ronald M.

Very knowledgeable staff! The gentleman at the paint booth is my kind of guy. I bought some stickers to hold something rather heavy. He recommended a double-sided tape, and I didn't listen. An hour later, after driving home and trying the velcrow, I returned the velcrow stickers and bought the double-sided tape. It worked great!

Diane J. H.

Amazing service! Thank you. Bought a grill at 11 and it was in my lanai by noon. Everyone at the store was incredibly helpful and kind and smiling. The best.

Dawn J.

Very helpful, cigar place next door has great deal on cigar boxes!!!

Joseph M.

Staff was super friendly and helpful saved me alot of time!!