BOULDER GARDENS FLORIST - Boulder, Colorado

David Campos Rodríguez

I ordered a bouquet for yesterday, which I needed to give to a person today. Some of the flowers were too old, and they were bunched with too few water and even submerged leaves. Several of the flowers were already dead today by midday despite of keeping them in a cool environment and away from direct light.

Chris Collins (VacationLovers)

(Updated & Upgraded. See end of review)

SUMMARY: Even after discussing on the phone a few changes I wanted to make to one of their pictured arrangements, the flowers were delivered a day late, they did NOT include the primary flower of interest, and the flowers were already wilting a few hours later.

DETAILS (WITH PHOTOS): I wanted to send flowers to my sister for her birthday. A friend had advised against using Boulder Gardens, because "the flowers won’t last more than a day." But the reviews on Google were really good, and the website images were impressive, so I decided to give them a chance. That was a mistake.

My sister's favorite flower is the Japanese Iris, so I selected the 'Blue Skies' arrangement to start with. The photo on the website (see 1st photo attached) is supposed to represent the Standard $66 arrangement. They also offer a Deluxe $77 arrangement, and a Premium $88 arrangement. I ordered the Premium, so the arrangement should have looked even better than the website photo. The website does warn that they reserve the right to substitute different flowers from those pictured on the website. With this in mind, I called two days before her birthday and confirmed that they would have the irises available for the delivery.

Well, they missed the birthday delivery date, and it arrived the next day instead. And the arrangement didn't contain ANY irises at all (see 2nd photo). They had substituted delphinium (which can be nice, but these were not; the blooms seemed already spent). Not much blue for an arrangement called 'Blue Skies.' And 8 hours later, these were already drooping (notice the red circles in the 3rd photo).

I emailed the florist to explain how disappointed I was in the arrangement and the late delivery day, and requested a refund of 'at least 50%.' The next day, I did receive an email noting a refund of ~50%, but not a single word apologizing for the problems. Getting a partial refund is the only reason I'm rating them two stars instead of one.

UPDATE: Ten days after my negative review was posted, I received a call from the business owner, saying that he had just seen the review. He was very nice, and very apologetic. He said that mine wasn't the only recent complaint, and that he'd been 'having some problems with the design team', and had 'made some changes'.

He offered to deliver a replacement arrangement, and I said that would be great, if he could make sure that it included blue irises this time, and something yellow to coordinate with the yellow tongues of the irises. He assured me that it would, but said their delivery of flowers hadn't yet arrived that morning, so the arrangement might not be delivered that day.

Well, it wasn't delivered that day, nor the next one, nor the next one. But 3 days after the phone call, a nice arrangement was delivered. And it included a lot of blue irises, which was great (but it didn't include any yellow flowers). I've included a photo of the replacement arrangement, so you can see that it is indeed closer in appearance to the arrangement shown on their website.

So, because the owner was so nice, and because they sent another arrangement, I'm increasing my star-rating from 2 to 3. But it seems like they're still having problems with making deliveries.

Jordy Fertig

I couldn’t have asked for a better florist than Taylor to handle my wedding day! Everything was perfect. She was so sweet through out the consultation and process. She read my mind when I was unsure of what flowers to pair together but she knew exactly what to do. The day of the wedding she had everything set up beautifully and within perfect time! I didn’t have to stress over my flowers at all the day of! The staff here is amazing, I would recommend everyone getting married in CO to Taylor! Thank you so so much!!!! (The photo I added is just a small idea of how amazing the flowers were)

Alberto Rodriguez

Above and beyond experience! Fast and reliable service. I called them concerned needing assistance with my delivery and Taylor made possible that the most important person in my life got beautiful flowers for her birthday. Ordering is a breeze, they are friendly and knowledgeable, and even if you are ordering miles away they got you covered. If you or your loved one live in Boulder, let this be your flower shop.

Adam Escobar

I’ve shopped here a lot… bought flowers for my whole company, for my partner, for employees who were sick. They do a great job with beautiful arrangements. I scored low because they have not recently adhered to their operating hours. First time, they closed the store 30 minutes early, and for the second time, they did not open the door until I called them 30 minutes after they were suppose to open. If you want floral arrangements from here, I recommend ordering ahead of time and getting it delivered, as picking it up during the beginning or end of business hours may be hit or miss. I will give them another chance and may rescore if this improves.

S_man88

Order a bouquet for my girlfriends birthday, and they went above and beyond. The flower arrangement was very bright and beautiful and was delivered in the time frame I asked for.

I will definitely be using them again for all my floral needs.

Eric Figueroa

Nice little flower shop. I’ve bought flowers here a few times over the last few years and think that their products are high quality and the staff are very helpful and nice. I think they are Texans ? but I don’t hold that against them ?. I also dig the bike feature hanging from the ceiling.

Rende Brockwell

Taylor made our wedding Flowers so artful! I felt relieved to have one less task to worry about. From the bridal party bouquets, wristlets, groom's boutineers, and the most lovely flower girl wreath, all were GORGEOUS! And, I made a new friend. Taylor is as personable as she is industrious. Her team is talented and delightful. Two thumbs way up and 5 stars high in the sky for Boulder Gardens! Great for house plants too. I like going in just to breathe the plant filtered air